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AI & Automation  ·  Enterprise

AI Chatbot
Agent

Conversational AI with multi-model routing, memory, and Google & Microsoft API integrations for enterprise task management.

Client
Sentinel
Year
2025
Industry
AI/ML
Platform
Internal Tools
Scope
Automation
70%
Support
Drop
2x
Meeting
Speed
GPT-4
AI
Engine
API
Fully
Integrated

Capability Overview

Conversational AI for
Enterprise

Built an advanced AI assistant that integrates OpenAI, Google, and Microsoft APIs for mail and calendar management. It enables seamless internal coordination and smart task handling.

By automating meeting setups and providing smart routing across departments via natural language interactions, this tool significantly reduced support queries and boosted productivity.

Task Routing & Escalation

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Implemented an intelligent, sentiment-aware agent-to-agent task routing system. The AI accurately detects user frustration and high-complexity requests in real-time, executing seamless hand-offs to human operators complete with full context history to drastically reduce resolution times.

API Integrations

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Engineered deep bot-level integrations with both Google Workspace and Microsoft Graph APIs. This enables the agent to perform instant real-time availability checks, autonomous calendar scheduling, conflict resolution, and secure email handling directly within the chat interface.

Security & OAuth

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Deployed an enterprise-grade OAuth 2.0 secured infrastructure, ensuring strict role-based data isolation and zero-trust privacy. This guarantees total compliance when the AI fetches, analyzes, or modifies sensitive internal enterprise data streams.

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